Creating Exceptional Experiences

Client Experience

Client Experience - Glamorous couple enjoy a yacht charter

As well as making any voyage a hassle-free pleasure, our Client Experience department go to extraordinary lengths to achieve the impossible. Last-minute surprises, dolphins, helicopters on cue, favourite chefs flown in – no request is too much of a challenge.

Owner and guest services - wine and cheese served onboard a superyacht
Exceptional experiences

Owner and guest services

With the right contacts and extensive local knowledge of the world’s most popular destinations, we can make anything happen for guests. From swimming with dolphins to personal tours of local vineyards, organising private chef experiences to securing a berth for exclusive events such as the Monaco Grand Prix.

Food and drink supplies on a superyacht
Access the best suppliers

Crew & Yacht Logistics

We’re incredibly well-connected. With long-lasting partnerships and a network of suppliers, we can deliver on the highest expectations.

Our Client Experience service will support you and your guests with:

  • Customs and immigration including transit visas, passport stamps, cash declarations
  • Logistics, technical and recruitment assistance such as berth booking, urgent repairs, special events, last-minute crew changes
  • Food, drinks and other essential supplies from high quality local suppliers.
Couple enjoy a romantic meal on the beach by candlelight
Bespoke adventures

Itinerary Planning

Meeting our clients’ requests is always our top priority. We design an itinerary completely unique to your charter. Whether that involves scouting out a secluded beach for a private barbeque or securing a booking at the finest restaurant for a special occasion. Good preparation is everything.

Covid 19 testing equipment
Health onboard

Covid-19 procedures

Our top priority is keeping guest and staff safe while minimising disruption. Onboard-testing with instant results, professional deep cleaning, protective gear and specialist crew training, gives you and the crew confidence that you are in a safe, as well as luxurious, environment. For a smooth arrival and departure, we also help with paperwork and travel precautions – keeping up to date with the latest guidelines and advice.

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Start your journey...

Creating exceptional experiences within the superyacht industry is our passion. With an extensive network of global contacts, decades of experience and an intuitive understanding of client’s needs, we can facilitate a variety of services for clients and yachts.
Head of Client Experience

Would you like to know more? Our Client Experience team is here to help.