As well as making any voyage a hassle-free pleasure, our Client Experience department go to extraordinary lengths to achieve the impossible. Last-minute surprises, dolphins, helicopters on cue, favourite chefs flown in – no request is too much of a challenge.
Owner and guest services
With the right contacts and extensive local knowledge of the world’s most popular destinations, we can make anything happen for guests. From swimming with dolphins to personal tours of local vineyards, organising private chef experiences to securing a berth for exclusive events such as the Monaco Grand Prix.
Access the best suppliers
Crew & Yacht Logistics
We’re incredibly well-connected. With long-lasting partnerships and a network of suppliers, we can deliver on the highest expectations.
Our Client Experience service will support you and your guests with:
Customs and immigration including transit visas, passport stamps, cash declarations
Logistics, technical and recruitment assistance such as berth booking, urgent repairs, special events, last-minute crew changes
Food, drinks and other essential supplies from high quality local suppliers.
Meeting our clients’ requests is always our top priority. We design an itinerary completely unique to your charter. Whether that involves scouting out a secluded beach for a private barbeque or securing a booking at the finest restaurant for a special occasion. Good preparation is everything.
Our top priority is keeping guest and staff safe while minimising disruption. Onboard-testing with instant results, professional deep cleaning, protective gear and specialist crew training, gives you and the crew confidence that you are in a safe, as well as luxurious, environment. For a smooth arrival and departure, we also help with paperwork and travel precautions – keeping up to date with the latest guidelines and advice.
Start your journey...
Meet our Head of Client Experience
Sarah Futhazar, Head of Client Experience, goes above and beyond to meet client requests, with support from her wide network of suppliers. Find out how her experience of life on board helps her create unforgettable voyages for your guests.
Would you like to know more? Our Client Experience team is here to help.